Privacy Policy
Your privacy matters to us at UrbanThreadMap
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you willingly supply. This includes your name, business name, email, phone, delivery locations, and particular specifications for your floral needs. We also obtain payment details when you place orders, though processing is securely handled by our payment partners.
For our corporate clients, we might collect extra business details like company registration information, preferred delivery timelines, and budgeting requirements. This helps us deliver a customized service that aligns with your business needs.
Our site automatically gathers specific technical data when you visit. This includes your IP address, browser type, device details, and how you move through our site. We use this information to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your personal data to complete flower orders and deliver outstanding customer support. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also utilize information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings matter most to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
UrbanThreadMap respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to deliver our services or when required by law.
We may share essential information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your information and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost care and deploy suitable technical and organizational safeguards to defend it. This includes safe data storage, encrypted communication, and restricted access to personal data within our organization.
Secure Storage
Personal details are kept in secured systems with access controls and ongoing monitoring for security.
Encryption
Sensitive data transfers are encrypted to shield information as it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the data to deliver services may access customer information.
Although we maintain strong security measures, no online transmission method is entirely risk-free. We continually revise our security practices to counter emerging threats.
Your Privacy Rights
You possess important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order records: roughly three years after the last service interaction
- Payment records: about seven years to satisfy tax and accounting rules
- Website analytics data: around two years and two months for improvement analysis
- Marketing preferences: until unsubscription or approximately two years of inactivity
Cookies and Website Tracking
This site employs cookies and comparable technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie settings via your browser's options. Note that turning off some cookies might impact how the site functions. For detailed details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party sites or services. This privacy policy covers only UrbanThreadMap and our site; we are not accountable for the privacy practices of external sites.
We recommend that you check the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. If material changes occur, we'll update the "Last Updated" date at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
UrbanThreadMap Privacy Team
Floral Studio, 43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, include "Privacy Request" in your subject line and share as many details as you can about your request. We strive to respond to all privacy requests within roughly five business days.